Man With Van Oakleighpark Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Oakleighpark provides removal, transport, delivery, and related van services for domestic and commercial customers. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before confirming any service, as they explain the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the governing law that applies to our agreement.

For the purposes of these terms, “we,” “us,” and “our” mean Man With Van Oakleighpark, and “you” or “the customer” means the person, business, or organisation requesting the service. These terms apply to all bookings, whether made by phone, email, message, or through any other accepted method, and they apply equally to one-off jobs, repeat work, and pre-arranged collections or deliveries. If any special instructions are agreed in writing, they will form part of the contract, but only to the extent that they do not conflict with these terms.

We reserve the right to refuse or withdraw a booking where it is unsafe, unlawful, or materially different from the information provided at the time of quotation. A booking does not become binding until it has been accepted by us and, where required, any deposit or advance payment has been received. Customers should ensure that all details supplied are accurate, including access arrangements, item descriptions, parking restrictions, loading requirements, and any special handling needs. Where information changes before the job takes place, we may revise the quotation, schedule, or service plan accordingly.

Booking Process

A booking with our van and man service is usually confirmed in a straightforward sequence. First, you provide the key job details, including the collection and delivery points, the type and volume of items, the preferred date and time, and whether loading or unloading assistance is needed. We may ask follow-up questions so that we can assess the job properly and assign the right vehicle, team size, and time estimate. Any quotation given before a full assessment is based on the information supplied and may be revised if the actual circumstances differ from those described.

The customer is responsible for making sure the premises are accessible and ready for work at the agreed time. This includes arranging permits where needed, ensuring parking space is available, and advising us of any lifting restrictions, stair access, narrow entrances, or building rules. If access is delayed or restricted, we may charge for waiting time, abortive attendance, or extra labour. If we are unable to complete the service because of incorrect information or access problems, the booking may be treated as cancelled by the customer and charges may still apply.

The customer must be present, or must have given clear written authority to a named person, when the job begins and when it is completed. Any change to the scope of the work should be agreed before the change is carried out. Our team may decline to move goods that are prohibited, unsafe, excessively heavy beyond normal manual handling expectations, or not disclosed in advance. For clarity, the final service provided by Man With Van Oakleighpark depends on the items presented, the labour required, and the conditions on the day, not solely on the initial estimate.

If a collection or delivery is part of a chain of tasks, such as storage transfer, partial clearance, or multi-stop transport, the customer must ensure that all parties involved are informed and prepared. We are not responsible for delays caused by third parties, building management, couriers, suppliers, or recipients who are unavailable at the scheduled time. Where items are to be left unattended or signed for by another person, the customer accepts the associated risk. We may ask for identification or written confirmation before releasing goods to protect against unauthorised handover.

Payments and Charges

Prices are normally quoted on the basis of the information provided before the job commences. Quotes may be fixed-price or hourly, depending on the nature of the work. Unless stated otherwise, quotations are exclusive of any extra labour, congestion, waiting time, tolls, parking charges, storage charges, specialist equipment, and disposal fees. If the actual work takes longer or requires more resources than anticipated, we may issue an updated charge based on the additional time, labour, or costs incurred. Customers agree to pay all reasonable charges arising from their instructions or omissions.

Payment terms will be confirmed at booking or before the service begins. We may require a deposit, partial advance payment, or full payment upfront, particularly for larger jobs, out-of-hours work, or short-notice bookings. Unless otherwise agreed in writing, all remaining balances must be paid immediately upon completion of the service. Accepted payment methods may vary by booking, and any bank charges, failed payment fees, or collection costs arising from non-payment are the customer’s responsibility. Title to any goods transported does not transfer under these terms, but the customer remains liable for all lawful charges incurred.

Where a quotation is based on an hourly rate, time is normally calculated from the agreed start time to completion, including reasonable travel between collection and delivery points if this forms part of the job. Delays caused by the customer, keys not being available, incorrect access details, or a failure to prepare items for loading may be billed as working time. If a customer disputes a charge, they should raise the matter promptly and provide the relevant details. Any agreed refund, credit, or adjustment is made at our discretion and without prejudice to our other rights.

Cancellations, Amendments, and Delays

Customers may cancel or amend a booking, but the amount of notice provided will affect the charges payable. If a cancellation is made with sufficient notice, we may, at our discretion, offer a refund of any deposit or part-payment after deducting costs already incurred. Cancellations made at short notice, or after our team has been dispatched, may be charged in full or in part. The exact amount retained may reflect lost time, reserved capacity, fuel, labour allocation, and administrative costs. Any refund process may take a reasonable period to complete.

We also reserve the right to cancel, reschedule, or suspend a booking where necessary due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, illness, accident, or legal restrictions. In such cases, we will make reasonable efforts to rearrange the service. We are not liable for indirect losses caused by a delay or postponement where the cause is outside our control. Customers should not arrange irreversible commitments around a job unless they understand that transport services may be affected by operational or external factors.

If the customer requests an amendment to the date, time, vehicle size, labour level, or scope of the work, we will consider the request but cannot guarantee that changes will be possible. An amendment may result in a revised quotation or different availability. Where a customer fails to attend, cannot be contacted, or is not ready for the booked service, we may treat the booking as cancelled by the customer and charge accordingly. Repeated cancellations, late changes, or material non-disclosure may also lead us to decline future work.

Customers are responsible for ensuring that all items to be transported are suitably packed, labelled, and protected unless packing has been expressly included in the service. Fragile goods, glass, artwork, electronics, and valuable items should be clearly identified. We are entitled to assume that ordinary domestic or office packing is adequate unless told otherwise. Any item that is inadequately packed, unstable, leaking, contaminated, or likely to cause damage may be refused. If we agree to handle such goods, that agreement does not remove the customer’s responsibility for packing suitability and disclosure.

Liability and Insurance

We will take reasonable care when carrying out our man with a van service, but our liability is limited to losses directly caused by our proven negligence, breach of contract, or wilful misconduct. We are not responsible for pre-existing damage, ordinary wear and tear, hidden defects, poor packaging, or damage caused by items being moved in a manner requested by the customer against our advice. Customers should inspect items before loading and again upon delivery where possible. Claims for damage must be reported as soon as reasonably practicable and supported by evidence.

To the fullest extent permitted by law, we are not liable for indirect, special, or consequential loss, including loss of profit, loss of business, loss of data, missed appointments, or emotional distress. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If we are found liable for a loss, our responsibility will be limited to the reasonable repair value, replacement value, or the amount paid for the affected part of the service, whichever is lower and legally permissible.

The customer must ensure that any goods handed over for transport are lawful to possess, transport, and deliver. We do not accept responsibility for undeclared hazardous materials, prohibited items, illegal goods, or items that require specialist licensing, containment, or disposal. The customer agrees to indemnify us against losses, claims, penalties, or expenses arising from inaccurate declarations, unlawful instructions, or the presence of dangerous goods among the load. If any item poses a health or safety risk, we may stop work, remove the item from the load, or notify the relevant authorities where required.

Waste Regulations and Disposal

Where our services involve removal of unwanted items, clearances, or disposal, all waste must be handled in accordance with applicable UK waste laws and local authority requirements. The customer remains the waste producer unless a lawful transfer has been agreed and documented. We may only transport, recycle, donate, or dispose of waste in a compliant manner and through authorised facilities or licensed third parties where required. We do not accept responsibility for any waste that has been misdescribed, contaminated, or unlawfully mixed with non-waste goods.

Before any disposal job begins, the customer must disclose whether items include electrical equipment, batteries, paints, chemicals, fluids, sharp materials, confidential documents, or other regulated waste. Some categories may not be accepted at all, and others may require separate handling or additional charges. We may request that the customer sign a waste transfer note or similar record where legally necessary. The customer must not ask us to dump, burn, fly-tip, or otherwise dispose of material unlawfully. Any attempt to do so will be treated as a serious breach of contract and may result in immediate termination of the service.

If we identify items that appear to be reusable, recyclable, or charitable, we may separate them for lawful onward handling only where this has been agreed and where it is permitted by law. No ownership of waste passes to us unless a lawful arrangement is made and accepted in writing. The customer remains responsible for ensuring that the items they present for removal are genuinely intended for disposal. If the job changes on site and previously retained items are added to the waste load, additional fees may apply and further compliance checks may be required.

Customer Responsibilities

Customers must cooperate with our team, provide accurate information, and act with reasonable care throughout the booking. This includes maintaining a safe working environment, controlling pets, supervising children, and protecting fragile surroundings such as floors, walls, doors, and communal areas where necessary. We may refuse to continue where the environment is unsafe or where verbal abuse, harassment, or discriminatory behaviour occurs. Any loss arising from the customer’s failure to cooperate, or from a breach of these responsibilities, will remain the customer’s responsibility.

The customer also warrants that they have authority to enter into the booking and to permit access to the premises, goods, or waste involved. Where the service is booked on behalf of a third party, the person placing the booking will remain responsible for payment unless otherwise agreed in writing. If a third party makes the booking, both the booking party and the beneficiary of the service may be treated as jointly responsible for relevant charges and obligations. Customers should retain a copy of any booking confirmation and service summary for their records.

We may assign or subcontract some or all of the service to suitably qualified personnel where necessary, provided that the standard of service is not materially reduced. Any subcontractor acting on our behalf will be expected to follow these terms in relation to safety, conduct, and lawful waste handling. However, no subcontracting arrangement creates a separate contract with the customer unless expressly agreed. The customer may not assign their rights or obligations under the booking without our written consent.

General Legal Terms and Governing Law

If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force and effect. A failure by us to enforce any right or remedy will not amount to a waiver of that right or remedy in the future. These terms, together with any written quotation or booking confirmation, form the entire agreement between the parties and supersede prior discussions, statements, or understandings relating to the same service. No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

These terms are governed by the law of England and Wales, and any dispute or claim arising from or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any disagreement occurs, the parties should first try to resolve it in good faith and by providing reasonable supporting information. By booking Man With Van Oakleighpark, the customer confirms that they have read, understood, and accepted these conditions as the basis of the service.