Man with Van Oakleigh Park Privacy Policy

This Privacy Policy explains how Man with Van Oakleigh Park collects, uses, stores, and protects personal data relating to customers and prospective customers in the Oakleigh Park area. It is intended to comply with the United Kingdom General Data Protection Regulation and all applicable data protection laws. This policy applies to all Man with Van Oakleigh Park customers, as well as individuals who make enquiries or interact with our services in the Oakleigh Park area.

Who This Policy Applies To

This Privacy Policy applies to individuals in the Oakleigh Park area who use or consider using our services, including but not limited to home and business customers arranging removals, deliveries, or similar transport services. It also applies to individuals who contact us with enquiries, request quotations, or otherwise interact with us in relation to our services.

Personal Data We Collect

We collect and process different types of personal data to provide our services and manage our relationship with you. The categories of data we may collect include:

Identification and contact details, such as your name, address, postcode, and general location details relevant to collection and delivery. Service and booking details, such as the date and time of your booking, pick up and drop off addresses, details of the items to be moved, access information for properties, and any notes you provide to enable the service. Communication records, such as information you provide when you contact us for a quotation, customer service queries, feedback, or complaints. Payment related information, such as transaction details and payment confirmations, processed via third party payment processors. We do not store full card details ourselves. Technical and usage data, such as information about how you interact with our website or online forms where applicable, including basic device and browser information.

You may choose not to provide certain information, but this may limit our ability to provide services to you or respond fully to your requests.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request information or a quotation, make a booking, communicate with us by phone, online forms, or other communication channels, provide instructions at the time of a move, or give feedback or raise a complaint.

We may also obtain information about you from third parties where this is necessary to provide services, for example where a business books on your behalf or where you are a contact person for a commercial client. In such cases we take reasonable steps to ensure that you are informed of the processing.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Contract: We process personal data to enter into and perform a contract with you, such as when you request a quotation, confirm a booking, or receive our services. This includes processing necessary to manage your booking, provide the service, handle payments, and communicate with you about the service. Legal obligation: We process certain data to comply with legal and regulatory obligations, such as record keeping, tax, accounting, and responding to lawful requests from authorities. Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. These legitimate interests include managing and improving our services, handling customer service and complaints, preventing misuse or fraudulent activity, and maintaining records of our interactions with customers. Consent: In certain limited circumstances we may rely on your consent, for example for specific types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our services, including arranging and completing moves, collections, and deliveries. To prepare and issue quotations, invoices, and payment confirmations. To plan routes, allocate resources, and manage bookings efficiently. To communicate with you about your enquiries, bookings, changes, or service updates. To handle feedback, claims, and complaints. To maintain internal records for operational, tax, and accounting purposes. To improve our services and customer experience, including monitoring demand and service quality. Where permitted, to send you information about services that may be relevant to you, subject to your marketing preferences.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary to provide our services or run our business. These third parties may act as data processors who process personal data on our behalf. Categories of such processors and recipients include:

Payment service providers who process payments and manage transactions. Providers of booking, scheduling, or customer management systems, where used. Professional advisers, such as accountants or legal advisers, where necessary for compliance or to protect our rights. Information technology and communications service providers that support our business operations. Public authorities or law enforcement agencies, where we are required to do so by law or to protect our legal rights or the rights of others.

Where we use processors, we ensure that appropriate contractual and security measures are in place so that your personal data is processed only in accordance with our instructions and the requirements of data protection law.

International Data Transfers

If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that an adequate level of protection is in place. This may involve using countries that the relevant authorities have deemed to provide an adequate level of data protection, or implementing legally approved safeguards such as standard contractual clauses.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, meet legal, accounting, or reporting obligations, and resolve disputes.

In general, we retain records of bookings and associated data for a period that allows us to respond to queries, handle any potential claims, and comply with our legal obligations. At the end of the relevant retention period, or where your data is no longer needed for the purposes for which it was collected, we will either securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. Measures may include controlled access to systems, secure storage of records, restricted access to personal data within our team, and the use of reputable service providers who implement robust security standards. Although we take reasonable precautions, no method of transmission or storage can be guaranteed as completely secure.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. These rights apply in the Oakleigh Park area and more broadly where the UK GDPR applies. Subject to certain conditions and exceptions, you have the right to:

Access: Request confirmation as to whether we process your personal data and obtain a copy of that data. Rectification: Request correction of inaccurate or incomplete personal data we hold about you. Erasure: Request deletion of your personal data where there is no longer a valid reason for us to keep it, subject to legal and contractual limitations. Restriction: Request that we restrict the processing of your personal data in certain circumstances. Objection: Object to processing based on our legitimate interests, and to direct marketing at any time. Portability: Request that certain personal data be provided to you or to another controller in a commonly used, machine readable format, where technically feasible and applicable.

You also have the right to withdraw consent where we rely on consent as the lawful basis for processing, without affecting the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights in relation to Man with Van Oakleigh Park, you can contact us using the usual communication channels you use to arrange services or make enquiries. We will respond to your request in accordance with applicable data protection laws and may need to verify your identity before acting on your request.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. The most recent version will always apply to the processing of your personal data. We encourage you to review this policy periodically so that you remain informed about how we handle your personal information in the Oakleigh Park area.