Man with Van Oakleigh Park Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Oakleigh Park provides removal and delivery services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man with Van Oakleigh Park, providing man and van, removals, and related services.

1.2 "Customer" means the individual, company, or organisation booking or using the services of the Company.

1.3 "Service" or "Services" means the transport, removal, delivery, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means all items, furniture, personal belongings, equipment, or other property that the Company is requested to move, transport, or otherwise handle.

1.5 "Service Area" means the locations within which the Company normally operates, including Oakleigh Park and surrounding districts, as well as other areas in the UK by prior agreement.

1.6 "Contract" means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Booking Process

2.1 Bookings must be made directly with the Company by the Customer or an authorised representative. By making a booking, the Customer confirms that they have the authority to enter into a Contract.

2.2 The Customer is responsible for providing accurate and complete information at the time of booking, including:

(a) Collection and delivery addresses

(b) Access details at each address, including parking, stairs, lifts, or restrictions

(d) Any special handling requirements or fragile items

(e) Required dates and times for the Service.

2.3 The Company may provide a quotation based on the information supplied by the Customer. Any quotation is an estimate only and may be subject to adjustment if the actual work differs from the information provided.

2.4 A booking is only confirmed when the Customer has accepted the quotation (where applicable) and the Company has acknowledged the booking. The Company reserves the right to decline any booking at its discretion.

2.5 The Customer must notify the Company promptly of any changes to the details supplied at the time of booking. Changes may affect the price and availability of the Service.

3. Services Provided

3.1 The Company provides man and van services, household and office removals, and related transport services within its Service Area and across the UK by agreement.

3.2 Unless expressly agreed in writing, the Service does not include:

(a) Dismantling or reassembly of furniture or equipment

(b) Disconnection or reconnection of appliances

(d) Removal or handling of items listed as prohibited under these Terms and Conditions.

3.3 The Company reserves the right to employ subcontractors or agents to perform all or part of the Service, provided that the Company remains responsible for the proper performance of the Contract.

3.4 The Customer is responsible for ensuring that they or a designated representative is present at both collection and delivery addresses to guide the operatives and confirm that all Goods have been collected and delivered.

4. Customer Responsibilities

4.1 The Customer must ensure that:

(a) All Goods are properly packed, secured, and ready for transport, unless packing is part of the agreed Service

(b) All fragile items are clearly marked and adequately protected

4.2 The Customer must arrange suitable parking for the vehicle at both collection and delivery locations. Any parking charges, fines, or penalties incurred as a result of insufficient or illegal parking arrangements may be charged to the Customer.

4.3 The Customer must ensure that access to the premises is suitable for the vehicle and operatives, including any necessary permits or authorisations.

4.4 The Customer must not request the Company to transport any Goods that are prohibited or unsafe, including but not limited to:

(a) Hazardous or flammable materials

(b) Illegal substances or items

(d) Animals or live plants

(e) Cash, jewellery, precious metals, or other high-value items, unless specifically agreed in writing.

5. Payments and Charges

5.1 Charges may be based on time, distance, volume of Goods, or a fixed quotation, as indicated by the Company at the time of booking.

5.2 The Company may require a deposit to secure the booking. Any deposit amount and due date will be communicated to the Customer during the booking process.

5.3 Unless otherwise agreed, payment of the balance is due on completion of the Service on the day of the move. The Company reserves the right not to unload Goods until payment has been received in full.

5.4 If the Service extends beyond the estimated time due to factors outside the Company’s control, including delays caused by the Customer, additional charges may apply at the Company’s standard hourly or agreed rate.

5.5 If payment is not made on the due date, the Company may charge interest on the overdue amount, and may withhold Goods until all outstanding sums are paid.

5.6 All prices are given in pounds sterling and may be subject to applicable taxes or charges, which will be detailed where relevant.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by providing notice to the Company.

6.2 If the Customer cancels more than 7 days before the scheduled service date, any deposit paid may be refunded at the Company’s discretion, subject to reasonable administration charges.

6.3 If the Customer cancels within 7 days but more than 48 hours before the scheduled service date, the Company may retain part or all of the deposit to cover losses and may charge a cancellation fee.

6.4 If the Customer cancels within 48 hours of the scheduled service time or fails to be present when the Service is due to commence, the Company may charge up to 100 percent of the quoted price.

6.5 Requests to reschedule a booking are subject to availability. The Company will make reasonable efforts to accommodate changes but cannot guarantee alternative dates or times.

6.6 The Company reserves the right to cancel or postpone the Service due to circumstances beyond its reasonable control, including extreme weather, vehicle breakdown, accidents, or staff illness. In such cases, the Company will offer an alternative date or a refund of any deposit paid, and will not be liable for consequential losses.

7. Access, Delays, and Waiting Time

7.1 The Customer must ensure that the premises are accessible and ready for the Service at the agreed time.

7.2 If the operatives are required to wait due to delays caused by the Customer, such as keys not being available, properties not being ready, or incomplete packing, additional waiting time charges may apply at the Company’s standard rate.

7.3 The Company is not liable for delays caused by traffic, road closures, accidents, or other events beyond its control. Any time estimates are provided in good faith but are not guaranteed.

8. Liability for Loss or Damage

8.1 The Company will take reasonable care in handling and transporting the Customer’s Goods. However, the Company’s liability is subject to the limitations set out in this section.

8.2 The Company shall not be liable for loss of or damage to Goods unless it is proven that such loss or damage was caused by the Company’s negligence or breach of contract.

8.3 The Company’s total liability for any claim in respect of loss or damage to Goods shall not exceed a reasonable replacement value of the affected item or a fair proportion of the overall Service charge, whichever is lower, unless otherwise agreed in writing.

8.4 The Company shall not be liable for:

(a) Loss or damage arising from the Customer’s failure to pack Goods properly

(b) Normal wear and tear, scratching, scuffing, or minor cosmetic damage

(d) Loss or damage to high-value items that were not disclosed and agreed in writing prior to the Service

(e) Indirect or consequential losses, including loss of profits, business interruption, or emotional distress.

8.5 The Customer must inspect the Goods upon delivery and notify the Company of any visible loss or damage as soon as reasonably possible, and in any event within 48 hours of completion of the Service.

8.6 Where damage is reported, the Customer must provide reasonable evidence, including photographs and descriptions, to assist in assessing the claim.

9. Excluded and Limited Items

9.1 The Company does not accept responsibility for the transport of items of exceptional value, such as antiques, artwork, or collections, unless specifically agreed in writing in advance.

9.2 The Company is not responsible for the contents of drawers, cupboards, or containers left full during transit. The Customer is advised to empty such items or ensure that contents are securely packed.

9.3 Electrical or mechanical items are moved at the Customer’s risk. The Company is not liable for internal faults or malfunctions that are not caused by physical damage during handling or transport.

10. Waste and Environmental Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a licensed waste disposal contractor unless specifically stated and cannot remove or dispose of waste except in compliance with relevant laws.

10.2 The Customer must not request the Company to remove or dispose of:

(a) Hazardous, chemical, or clinical waste

(b) Asbestos or materials containing asbestos

10.3 Where the Service includes the removal of unwanted items, these will only be taken to appropriate facilities or destinations permitted by law. Additional charges may apply for disposal services.

10.4 The Customer is responsible for ensuring that any items presented as waste or for disposal are lawful to dispose of and are owned by the Customer or that the Customer has authority to dispose of them.

11. Insurance

11.1 The Company maintains appropriate insurance in connection with its business. Details may be provided on request.

11.2 The Customer is encouraged to arrange their own insurance for Goods in transit or storage, particularly for high-value or fragile items, as the Company’s liability is limited as set out in these Terms and Conditions.

12. Complaints and Dispute Resolution

12.1 If the Customer has any concerns or complaints about the Service, they should raise these with the Company as soon as reasonably practicable.

12.2 The Company will investigate any complaint and aim to provide a response within a reasonable time. The Customer agrees to cooperate with any investigation and to provide relevant information or evidence.

12.3 If a dispute cannot be resolved directly, both parties may consider mediation or another form of alternative dispute resolution before resorting to court proceedings.

13. Force Majeure

13.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, adverse weather conditions, strikes, lockouts, accidents, road closures, or acts of authorities.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data only as necessary to arrange and provide the Service, handle payments, and meet legal or regulatory obligations.

14.2 Personal information will be handled securely and will not be shared with third parties except where required for the performance of the Service or where required by law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

16. General Provisions

16.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer and supersede any prior understandings or agreements, whether oral or written, relating to the subject matter.

16.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

16.3 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy.

16.4 The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company.

16.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to the Contract for that Service.